Privacy Policy
Last Updated: July 17, 2025
Bogdan Adrian Țermure (“HIO,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services, including our website (https://hio.ro), sub-domains, and any associated web-based and mobile applications (collectively, the “Service”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
1. Information We Collect
a. Personal Information
We may collect personal information that you provide to us when you register for an account, use the Service, subscribe to our newsletter, or contact us for support. This information may include:
– Name
Email address
Phone number
– Payment information
– Location
– Any other personal information you choose to provide
b. Non-Personal Information
We may also collect non-personal information about you automatically when you use the Service. This information may include:
– IP address
– Browser type and version
– Operating system
– Referring website
– Pages you visit on our site
– Time and date of access
– Other statistics and usage data
2. How We Use Your Information
We use the information we collect for various purposes, including:
– To provide, operate, and maintain our Service
– To improve, personalize, and expand our Service
– To understand and analyze how you use our Service
– To develop new products, services, features, and functionality
– To communicate with you, including for customer service, support, and updates
– To process your transactions and manage your subscriptions
– To send you promotional materials and other information
– To find and prevent fraud and other security issues
– To comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information in the following situations:
a. With Service Providers
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
b. For Business Transfers
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
c. With Affiliates
We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
d. For Legal Compliance
We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other misuse.
5. Your Data Protection Rights
a. GDPR (For EEA Residents)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HIO aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us at: contact@hio.ro.
In certain circumstances, you have the following data protection rights:
– The right to access
– The right to rectification
– The right to erasure
– The right to restrict processing
– The right to object to processing
– The right to data portability
We will respond to your request within one month.
b. For Non-EEA Residents
If you are located outside the EEA, your rights may include similar provisions as listed above, depending on your jurisdiction. To exercise these rights, please contact us at: contact@hio.ro.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the Service may not function properly.
7. Applications Permission
Since our driver application is related to delivery and our couriers need to know the pickup and drop-off locations, and we need to know the current location of riders to manage them accordingly, we require access to location data. When drivers go online in the app, location is required to send nearby requests. Therefore, background location permission is required in the driver application.
8. Third-Party Links
Our Service may contain links to third-party websites that are not operated by us. We strongly advise you to review their privacy policies. We assume no responsibility for their content or practices.
Children’s Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from children under 13 without verified parental consent, we will remove it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date. Please review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: contact@hio.ro.